All items will be shipped via Australia Post or TNT. A physical address is required for delivery as we will not ship to PO boxes. Please contact us for price quotes on express shipping or orders outside of Australia.
Orders will be shipped within 48 hours of processing. We verify all credit cards before shipping. In some cases, this may delay delivery time. Pro Look Sports and Apparel reserves the right to use alternative shipping methods.
At Pro Look Sports and Apparel, your complete satisfaction is our total priority! In addition to providing you with a huge range of affordable high quality custom apparel and ice hockey equipment, we are committed to exceeding your service expectations every time you shop with us. All returns must have a Return Authorisation Number. Please contact us within 7 days after receiving your order to request a Return Authorisation Number and for additional instructions for returning your items.
Requests for returns received more than 7 days after receipt of merchandise will not be accepted.
All returned items must be in new condition and without decoration.
Freight costs incurred for the return and re-sending of products are the customers cost.
Items not eligible for Returns or Exchanges:
- Jocks and Undergarments - Due to the personal nature of the product and hygiene
- Sharpened, Heat Molded or Second Hand Skates.
- Special Orders, Custom Orders, Team Orders or other Special Accommodations
- Customised Products
- Pro Stock Items - Includes Skates, Sticks, Shafts, Replacement Blades & Helmets
- Clearance Items
- Blemished Items
- Items that appear to have been used or customised.